This privacy policy describes how Arrow Law Limited (“Company,” “we,” and “our”), trading as Arrow Law Solicitors, processes, collects, uses and shares personal data when you use www.arrowlaw.co.uk (the “Site”). Please read it carefully. For privacy queries, email info@arrowlaw.co.uk or write to Arrow Law Limited, Parkway Five, Parkway Business Centre, Princess Road, Manchester M14 7HR.
Purposes of processing
We collect information about you in a range of forms, including personal data. As used in this policy, “personal data” is as defined in the UK GDPR: any information which, either alone or in combination with other information we process about you, identifies you as an individual — including your name, postal address, email address and telephone number.
We will only process your personal data in accordance with applicable data protection and privacy laws. We need certain personal data in order to correspond with you, provide legal services, and meet our professional and regulatory obligations. You may withdraw consent at any time where processing is based on consent. If you do not agree to our use of your personal data in line with this policy, please do not email us or contact us via our social media accounts.
Collecting your personal data
We collect information about you in the following ways.
Information you give us includes personal data you provide when you correspond by phone, post or email — including your name, postal address, email address, telephone number and details of your enquiry — and personal data you provide when you report a problem with our Site or when we provide client support.
Information from social networking sites — including Facebook, Instagram and LinkedIn. Our Site includes links that allow you to connect with social networking sites. If you connect through our Site, you authorise us to access, use and store the information that you agreed the network could provide to us based on your settings. You can revoke that access by amending the settings on the relevant network.
Information automatically collected: the website hosting server may log information about you and your computer or mobile device when you access our Site, such as country location, operating system, browser type and language, screen resolution, referring website, pages viewed, time on page, access times and actions on our Site.
We do not use your personal data for automated decision-making. We may do so only to fulfil obligations imposed by law, in which case we will inform you and provide an opportunity to object.
Cookies
The website hosting server may collect information using cookies — small data files stored on your computer or mobile device. Session cookies expire when you close your browser; persistent cookies remain until you delete them. We only allow third-party cookies served by service providers on our Site.
- Essential cookies — required to provide services available through our Site and to enable some of its features. Without these cookies, requested services cannot be provided.
- Functionality cookies — remember choices you make (such as language preferences) so you have a more personal experience.
- Analytics and performance cookies — used, where enabled, to understand traffic to our Site and how visitors use it.
- Social media cookies — used when you share information using a sharing or “like” button or engage with our content on networks such as Facebook, Instagram and LinkedIn.
You can typically remove or reject cookies via your browser settings. If you do not accept cookies, you may experience some inconvenience when using our Site.
Using and sharing your personal data
We may use your personal data to operate, maintain and improve our Site and services; to respond to comments and questions and provide client service; to send technical notices, updates, security alerts and support messages; as necessary or appropriate to comply with law, lawful requests and legal process, to enforce this policy, and to protect rights, privacy, safety or property; and as described in this sharing section.
We do not sell your personal data. We will only share it where necessary to provide our services, to meet our regulatory obligations (including to the Solicitors Regulation Authority), or as required by law.
Third-party sites
Our Site may contain links to third-party websites and features such as Facebook, Instagram, LinkedIn and Google Maps. This policy does not cover the privacy practices of those third parties. They have their own privacy policies and we do not accept responsibility or liability for their websites, features or policies. Please read their privacy policies before you submit any data to them.
Security, retention, children and your rights
We seek to use reasonable organisational, technical and administrative measures to protect personal data within our organisation. No transmission or storage system can be guaranteed to be completely secure. If you believe your interaction with us is no longer secure, please notify us immediately.
We will only retain your personal data for as long as it is necessary for the purpose we are using it for, unless a longer retention period is required or permitted by law (for example for regulatory or professional indemnity purposes).
Our Site is not directed to children under 16. If a parent or guardian becomes aware that a child has provided us with information without consent, they should contact us. We will delete such information as soon as reasonably practicable.
- Opt-out — you may contact us at any time to opt out of direct marketing, automated decision-making and/or profiling, collection of sensitive personal data, new processing beyond the original purpose, or transfer of your personal data outside the UK.
- Access — you may access the information we hold about you by contacting us directly.
- Amend — you can contact us to update or correct inaccuracies in your personal data.
- Move — your personal data is portable so you can move it to other service providers.
- Erase and forget — in certain situations, for example when the information we hold is no longer relevant or is incorrect, you can request that we erase your data by email or post.
If you wish to exercise any of these rights, contact us and make clear what personal data is concerned and which right you would like to enforce. We will try to comply as soon as reasonably practicable and in any event within one month. We may need to retain certain information for record-keeping or to complete transactions begun before your request.
Complaints
If you would like to make a complaint regarding this policy or our practices in relation to your personal data, please contact us at info@arrowlaw.co.uk. We will reply as soon as we can and in any event within 30 days. If you feel your complaint has not been adequately resolved, you may contact the Information Commissioner’s Office (ico.org.uk).
If you are dissatisfied with our services or our bill, a copy of our complaints procedure is available on request. If you are not happy with the resolution we offer, you may complain to the Legal Ombudsman (www.legalombudsman.org.uk, 0300 555 0333, enquiries@legalombudsman.org.uk, PO Box 6806, Wolverhampton WV1 9WJ). Complaints to the Legal Ombudsman should usually be made within six months of our decision, and no more than six years from the act or omission (or three years from when you knew there was cause for complaint).
You may also have a right to object to our bill by applying to the court for an assessment under Part III of the Solicitors Act 1974. The Solicitors Regulation Authority can help if you think a solicitor might be dishonest or you have concerns about their behaviour (SRA Contact Centre 0370 606 2555).